Return policy
Return Policy
At Zontixy, we are committed to ensuring your satisfaction with every purchase. We understand that issues can sometimes arise, so we strive to make the return and refund process as simple and convenient as possible.
Returns:
If you are not completely satisfied with your purchase, we are here to help.
Items can be returned within 30 days of the original purchase date.
Products must be returned in their original, unused condition, with all original packaging, tags, and accessories included.
Certain items, including personalized products, final sale items, and items that cannot be resold due to hygiene or usage reasons, may not be eligible for return.
Chinese Company Entity
Legal Company Name: Chongfenghao Culture Media (Hangzhou) Co., Ltd.
Chinese Company Address: Room 1120, 11th Floor, Building 1, Qimeng Entrepreneurship Center, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Return Address: Room 1120, 11th Floor, Building 1, Qimeng Entrepreneurship Center
Phone: +86 153222222424
Email: service@zontixy.com
Once we receive the returned item and confirm that it is in its original condition, we will process your refund or exchange according to the applicable circumstances.
The customer is responsible for return shipping costs unless the item received is defective or incorrect.
If the product is damaged, defective, or an incorrect item was sent, we will cover the return shipping fees.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Processing:
Approved refunds will be credited back to the original payment method within 7-10 business days.
Please note that original shipping costs are non-refundable.
Damaged or Defective Items:
If you receive an item that is damaged or defective, please contact us immediately at service@zontixy.com.
We will review the issue and provide a replacement or issue a refund according to the specific situation, including shipping costs when applicable.
Exchanges:
We do not offer direct exchanges.
If you would like a different product, color, or size, please initiate a return and place a new order.
Contact Us:
For any questions or concerns regarding your return or refund, please contact us:
Email: service@zontixy.com
We will respond to your email within 24 hours of receiving it, Monday to Friday.
We are committed to providing you with quality products and excellent service. Thank you for shopping with Zontixy.