Shipping policy

Zontixy promises to provide you with a smooth and reliable shopping experience from checkout to delivery. We take every precaution to ensure that your order is carefully processed, packaged, and delivered safely.

Reachable countries: All of the United States

We use the following modes of transportation: FEDEX, UPS or USPS.

For orders shipped within the United States, standard shipping is $7.99 USD for orders under $60 USD.

Free shipping is available on orders over $60 USD.

Order Processing Time: 1–3 business days

Shipping Time: 14–28 business days

Please make sure you provide a complete and detailed delivery address, including the street number. If the address information is incomplete, our customer service team may contact you for confirmation. This may cause delays in shipping.

When your order is shipped, you will receive a notification email from us with your tracking number.

If you have not received your tracking number or if the tracking information does not work properly, please contact us and we will help you resolve the issue.

If you need more detailed information, please contact us at service@zontixy.com and we will assist you.

Delivery Requirements

Please check your package carefully upon receipt. If you find any damage, missing items, or other delivery issues, please contact us immediately and provide relevant proof within 24 hours.

If you have not received your order within 30 business days after receiving your shipping confirmation email, please contact us at service@zontixy.com with your name and order number, and we will investigate the situation for you.

After-sales Service

If your product is damaged or missing due to transportation problems, we will provide appropriate solutions according to the specific circumstances. Please contact our customer service team in time so that we can assist you.

Import duties and taxes are the customer's responsibility, except where otherwise stated.

If you have any other questions, please contact us at service@zontixy.com and we will do our best to help you.